Using the power of voice to improve signup quality
Ensure that your signup forms have the correct information and are verified by the consumer by adding voicelogs.
Improve signup quality
Avoid unwanted data errors
Prevent dispute resolution
Quality assurance
Ensure data quality and prevent form errors
- Quality improvement: managers can listen to voice recordings and provide feedback to the agents on how they can improve their interactions with customers
- Accuracy in data entry: data entry can prove costly if the stakes are high in a conversation. At such times, recordings are helpful for people to go back to check whether they’ve accurately entered data, and correct it if not
- Communication clarity: In the field, disputes with customers happen. Recordings can prove useful to resolve conflicts and clear you of any liability
