Hello, I’m Amena!
I recently joined the team at Briggs+Walker, where I focus on the complete customer journey – from initial implementation to ongoing support and success. I’d like to introduce myself!
With my background in psychology, I’ve always been interested in how people think and why they make certain choices. This interest forms the foundation of my work: I enjoy listening to what companies really need to improve their daily tasks, making them easier and more enjoyable.
This combination of understanding human behavior and technical implementation is where I thrive. I believe successful technology starts with truly understanding the people who work with it and the organizations in which they function. Why do they want certain features? What motivates their choices? How does the software fit into their business processes? It’s not just about the individual user, but also about how our solutions can contribute to the success of the organization as a whole. This broad perspective makes translating wishes into concrete solutions so fascinating to me.
I’m a puzzle solver at heart. It gives me enormous satisfaction to set up systems so that everything runs smoothly and people can work intuitively with the software. In my own work processes too, I’m always looking for ways to work more efficiently. I’ve experienced how much difference good software can make – it not only makes work easier but also much more enjoyable.
What attracts me to Briggs+Walker is the combination of a young, dynamic company and colleagues who are truly driven. Everyone here knows their craft and is engaged in innovation. But more importantly: it’s a company that understands technology exists to serve people, not the other way around. That perfectly aligns with my vision.
In my role, I’ll focus on three things close to my heart:
- Ensuring flawless onboardings that immediately give new customers a good feeling
- Creating happy customers who truly get help with their questions and challenges
- Actively thinking along with existing customers about how they can get the most out of our solutions
When I’m not busy understanding user needs and solving implementation puzzles, my life revolves largely around food! I’m always looking for new recipes to try, enjoy exploring new restaurants, and regularly organize themed dinners for friends at my home. To compensate for all that, I do reformer pilates – though I must admit the balance usually tips toward the culinary side.
I look forward to getting started at Briggs+Walker and meeting our customers. So if you have questions about implementation, or just want to get acquainted? I’m always open for a conversation, online or face-to-face. And who knows, maybe we can talk about your specific needs… or that new restaurant you absolutely must try!